Uber Scales ChatGPT Work to 30,000 Employees
AI-generated image · US National Wire
The ride-share giant is deploying an agentic AI platform company-wide to automate complex workflows across non-technical departments.
Uber has expanded its partnership with OpenAI to deploy ChatGPT Work to its entire global workforce of approximately 30,000 employees, according to reporting from TechCrunch and OpenAI.
The rollout follows a pilot program involving 1,000 employees across product, operations, and finance departments. Sumanth Sukumar, Uber’s VP of engineering, told TechCrunch that 80% of those early adopters were non-engineers who utilized the tool for analyzing operational data, localizing training materials, and creating interactive dashboards.
As an agentic platform designed for knowledge work, ChatGPT Work integrates with common enterprise tools such as Slack, Google Calendar, Gmail, and Google Drive. According to OpenAI, the deployment utilizes the GPT-6.1 Sol model as the default to balance cost efficiency with performance, while providing multimodal capabilities for image and voice generation. Uber developers will continue to use Codex for coding workflows.
While Uber has not disclosed the total spend for the rollout, the company is focusing on measurable productivity. Sukumar told TechCrunch that Uber will track how employees develop workflows and work more effectively to guide future AI deployment. This follows an experiment where 30 AI engineers were paired with various teams for two weeks to automate specific job functions.
Praveen Neppalli Naga, CTO of Uber, stated the rollout is intended to give employees tools to innovate and solve problems. Greg Brockman, president and co-founder of OpenAI, noted the expansion allows teams to connect daily tools to handle more complex work.